FAQ

HOW DO I BAKE MY COOKIES?
It’s pretty simple! Let me take you through the steps:

● Store cookie dough in the freezer until you’re ready to bake! [DON’T THAW!] They’ll stay fresher and keep their cute lil’ shapes
● Preheat your oven to 180 C
● Grease a baking tray or line with parchment – you want cookies on your plate, not stuck to your pan!
● Place cookies at least TWO inches apart. These little babies SPREAD
● Bake for 11-13 minutes until golden brown! Cookies should be firm on the outside but soft and delicious on the inside
● Remove pan from oven and let cookies cool for 5 minutes before serving
● Eat all of them in one sitting immediately. Or I guess share with friends and family!

HOW DO YOU TAKE PAYMENT?

Choose from one of three options during checkout:

1) PayPal

PayPal is where it’s at! It’s super secure and there isn’t even a need to make an account to use credit or debit!

2) Local Bank Funds Transfer

Local customers have the option to pay by Local Bank Funds Transfer.

Make your payment directly into our DBS Savings Plus account.

Please use your Order ID as the payment reference.

3) Cash on Delivery

HOW LONG WILL MY ORDER TAKE?
Good things come to those who wait! (A cliche but true!)

We hand make our batches fresh to order. Sure this takes more effort, but the quality and flavor make it totally worth it.

 

 

 

Orders are delivered as per schedule above! OR, you can choose to self-collect at our kitchen location! (Free Delivery requires a $20 minimum order)

Postal code: 543327

HOW LONG WILL MY COOKIES LAST?
For the best tasting cookies in the WORLD, we recommend you finish the dough within 3 months. However, I’m not sure why you would wait that long.

HOW DO I STORE MY BAKED COOKIES?
You didn’t eat all of them? Weird, that’s actually never come up.

Kidding, some people don’t eat all the cookies in one sitting, even though that’s clearly in our instructions. Just keep your cookies in an air-tight container and they’ll be good for several days.

If you still don’t eat them all, then there’s something wrong with you. Seek help.

ARE YOUR COOKIES HALAL?
We are Muslim owned and run! We ONLY work with the highest quality, Halal ingredients.

CAN I RETURN OR EXCHANGE MY PURCHASE?

Since our cookies are perishable, we cannot accept returns. HOWEVER, if you have a problem with your order please contact us immediately (24-72 hours) so we can make it right! {hello AT diyans DOT com}

If a refund is necessary, you’ll receive a credit to your account in 7-10 business days.

We work off so many cookie calories to make sure you’re happy!

ALLERGY INFO
Our frozen cookie dough is made with equipment that has contact with peanut, walnut, pecan, milk, soy, wheat, egg and almond products.

CAN I EAT YOUR COOKIE DOUGH RAW?
We do not recommend you to consume our dough raw. I know it’s tempting, but mom always said you shouldn’t and mom is always right.

WHEN WILL YOU HAVE NEW FLAVORS?
We’re developing new flavors all the time! If you have something you’d like to request drop us a line. {hello AT diyans DOT com}

QUESTIONS, CONCERNS, COMMENTS
Feel free to reach out at {hello AT diyans DOT com}. We love hearing from our customers!

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